IMPORTANT MESSAGE
AENX Team Official Statement

Dear AENX community,

As of 9 April 2021, we have been informed that certain users are experiencing trading difficulty issues with the AENX exchange. A few of the following issues are observed:

  • Distributed account hacking using misappropriated email accounts
  • Manipulative orders with extreme order placements

To protect our community users, the AENX team has decided to have a rollback and place the exchange into maintenance mode. No users have lost any funds. Nonetheless, any trades that may have warranted any loss or profit will be reverted, and we hope that all the users will understand that this action is taken to protect our community and users. Technically speaking, the automatic circuit breakers stopped all withdrawals; and the distributed attacks observed were automatically throttle controlled.

Additionally, with respect to technical updates, we will be strengthening security requirements such as enforcing login activation codes for new locations, rolling back all system transactions to protect users’ funds, tightening KYC requirements and maintaining manual approval for all withdrawals by cross-referencing every request before approval.

We recommend that all users update their passwords used on the exchange and other systems. For any suspicious behaviour or activity spotted on AENX, please do not hesitate to send your inquiries to support@aensmart.com. We reserve the right to engage the relevant authorities when suspicious activities are identified.

Thank you for your attention!

Sincerely,
AENX team

Statement Released on: 11 April 2021 (19:00 UTC)

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